Jul. 14th, 2010

iko: (Default)
So...

This year, I decided to treat myself to a subscription to Doctor Who Magazine. That seems reasonable, right? I was very excited about the upcoming series, I like the look of the magazine, it's all fun and stuff.

I decided to get a subscription through Whostore (whostore dot co dot uk), because I thought that they would be, like me, enthusiastic about Doctor Who, treat their customers well, etc.

I was so, so wrong.

I have tried to work with them for the past 7 months to get my subscription up and running, to no avail, so I decided to go public. I'm upset, angry, and I don't want anyone else to go through the misery of what I'm going through. Maybe they'll do right by me because I've gone public, but I've tried to work with them, as you'll see below, and see that I have been treated with awful customer service: silence.

Details inside the cut. )

So, here it is. I hate doing this because I believe that I could work things out with people, but this hasn't worked out. I have no idea what I am doing wrong and it has been very frustrating.

Interestingly, in the same time period, I've had an amazing customer support experience relating to Doctor Who items from ThinkGeek. I ordered my Eleventh Doctor sonic screwdriver from them. I received it and realized that it wasn't working, so I requested a replacement. They sent me a mailing label so that I didn't have to pay for the return. I returned the product and I promptly received my replacement...

...which had a wonky screw and I couldn't open the battery compartment to put in the batteries. I wrote them saying that the new sonic they sent me was also not working. AGAIN, they sent me a mailing label and I sent them the screwdriver back and received a beautiful, working sonic soon afterwards.

I cannot praise ThinkGeek enough for their amazing customer support. I bought my Christmas gifts this past year through them and they have gained not just a loyal customer but an enthusiastic one.

I wish I could say the same about the Whostore.
So very, very disappointing.

July 2010

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